Returns & Exchanges

RETURNS & EXCHANGES 

Pickleball Paddles Canada offers you a 60 Day return window

 

TERMS

  • Items purchased on-line may be exchanged or returned for full refund within 60 days of the invoice date.
  • Items must be unused and in the condition they were received.

EXCEPTION :

  1. Portable Pickleball Nets are subject to a 15% restocking fee.
 

Where To Return

All pick up and online purchases may be returned to either the pick up location.

Customers are responsible for shipping fees on return shipments for refund or exchange. Most exchanged shipments can be shipped back to the customer at no extra cost. Return shipping must be a pre-paid, traceable method to ensure safe delivery.

Online orders can be returned to:

Pickleball Paddles Canada

425 Orwell Street 

North Vancouver, BC

V7J 3R8

 

HOW TO RETURN OR EXCHANGE ITEMS

FOOTWEAR

  1. Returned footwear must be unused and unworn (dirt free and odour free).
  2. Footwear must be returned in the manufacturer's original box. 

PADDLES

  1. Paddles must be returned in the condition it was received.
  2. Only paddles without traces of ball marks and without signs of wear on the bumper guard may be exchanged or returned for full refund.

CLOTHING:

  1. Clothing must be returned in the condition it was received, with tags and labels still attached.
  2. Clothing must be unwashed, unworn and unused.

Any item returned for exchange or refund that does not comply with our policy will either be refused or returned at the customer's expense, or will be fully or partially accepted depending on the condition of the item.

If you have any questions regarding our return policy, please write us at PickleballPaddlesCanada@gmail.com We will be more than happy to answer.